Desktop Support Technician
Company: TEKsystems
Location: Boulder
Posted on: October 10, 2024
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Job Description:
Description:
Hain Celestial is seeking a desktop support technician to assist
with their Level 2 support. The team is made up of 5 individuals
across the country (NY, Boulder, Pennsylvania, California, Canada).
Tier two technical remote support in response to internal IT
requests associated with system, hardware, software, networking,
phone, printing and other related issues. This individual will be
located at one of Hain Celestial's manufacturing locations.
Tasks are to be completed while maintaining the highest safety,
food safety and quality, cost and GMP standards in a high speed
manufacturing environment.
Essential Duties and Responsibilities:
Receives and prioritizes advanced IT support requests, maintains
ongoing log of issue data (until resolution) within tracking system
and resolves all issues using practices that limit future
reoccurrences.
Maintains regular communication with users, IT team and IT
management throughout the issue resolution process - including
follow-up to ensure issues are completed to the customers'
satisfaction.
Manages full process installation of user workstations as well as
the procurement, deployment, configuration, and updating of various
IT equipment.
Serves as an escalation point for sensitive requests and forwards
urgent, higher priority/complex issues to Sr. IT personnel or other
relevant departments.
Participates in strategic planning for corporate IT solutions to
identify requirements, document tasks and propose/implement
solutions for customer or IT driven CS projects.
Assists in maintaining department knowledge base by documenting
best-in-class service approaches and suggested process changes to
increase efficiency.
Periodically assists with priority projects beyond scheduled hours
and on other projects, as assigned.
Reports food safety and quality issues and initiate action, as
necessary.
Requirements
Minimum 2-5 years experience in a Desktop Support or related
capacity with additional customer/client service training
experience
Bachelor's Degree in Computer Science, Information Systems, etc. or
equivalent work experience.
Technical training certifications preferred.
Experience with PC hardware/software support.
Knowledge of Windows/ Macintosh operating systems and ability to
troubleshoot issues and demonstrate problem solving techniques for
local and remote users.
Exceptional customer service experience and proven ability to
provide high quality customer service via the phone and email.
Advanced knowledge of MS Office products (i.e. Word, Excel,
PowerPoint), Internet Explorer; and Outlook with an Exchange based
email system with experience in assisting others with the use of
these products.
Advanced understanding of configuring and supporting IT equipment
in a Corporate/business setting
Excellent organizational skills, ability to prioritize multiple
priorities and strong attention to detail.
Strong interpersonal skills and ability to communicate
(verbal/writing) effectively.
Self-motivated and strong analytical / problem solving skills.
Ability to collaborate at all levels of the organization and across
other functional areas.
Daily Job Duties:
- 2-3 hours a day will be spent in the ticket que (ServiceNow)
- Providing remote desktop support for internal employees
- Some phone support (1-2 calls/day)
Skills:
Desktop, Support, Active directory, Hardware, Customer service,
Technical support, Troubleshooting, Windows, Office 365, Imaging,
Sccm, Phone support, Troubleshooting hardware, Ticketing system,
Customer support
Top Skills Details:
Desktop,Support,Active directory,Hardware,Customer
service,Technical support
Additional Skills & Qualifications:
- ITSM experience needed (ServiceNow a plus)
- ITIL, Net+, Sec+ certifications nice to have
- TEAMS, Tanium, Intune, MDM, Virtual Desktops, Shared Drives,
outlook, Zebra Printers
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Lakewood , Desktop Support Technician, Professions , Boulder, Colorado
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