Head of Commercial Product Operations
Company: DISH Network L.L.C.
Location: Littleton
Posted on: September 19, 2024
Job Description:
Company SummaryDISH, an EchoStar Company, has been reimagining
the future of connectivity for more than 40 years. Our business
reach spans satellite television service, live-streaming and
on-demand programming, smart home installation services, mobile
plans and products, and now we are building America's First Smart
Network.Today, our brands include EchoStar, Hughes, DISH TV, Sling
TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and
GenMobile.Department SummaryOur Wireless Technology organization is
transforming the future of connectivity. We're doing it by building
the country's first virtualized, standalone 5G wireless network
from scratch. The foundation of a connected world, it's a network
free of the limitations of the past, and flexible enough to satisfy
all the social, economic and transformative needs of the changing
world.Job Duties and ResponsibilitiesAs Head of Enterprise Product
Operations, you will be accountable for continuously monitoring
product performance metrics, proactively identifying and escalating
technical issues, and driving the definition and implementation of
product enhancements. You will collaborate cross-functionally with
engineering, data science, and operational teams to ensure seamless
product delivery, scalability, and performance optimization. This
role demands a highly experienced professional with a deep
technical background in telecommunications, product lifecycle
management, and operational excellence, capable of managing complex
system integrations and ensuring alignment with enterprise-wide
goals.Key Responsibilities:
- Team Leadership: Provide leadership, guidance, and mentorship
to a team of operations managers, and specialists, fostering a
culture of collaboration, innovation, and accountability.
- Customer Engagement: Work closely with customer support teams
to address customer inquiries, troubleshoot issues, and gather
feedback for product improvement initiatives.
- Cross-Functional Collaboration: Collaborate with
cross-functional teams including product development, product
management, marketing, sales, finance, and customer support to
ensure alignment and synergy across departments.
- Quality Assurance: Establish and maintain quality standards for
telecom products, conducting regular reviews, audits, and
performance evaluations to ensure compliance with regulatory
requirements and customer expectations.
- Performance Monitoring: Monitor key performance metrics for
telecom products, analyzing data to identify trends, opportunities,
and areas for improvement.
- Continuous Improvement: Drive continuous improvement
initiatives within the product operations team, implementing best
practices, processes, and tools to enhance efficiency, quality, and
customer satisfaction.Skills, Experience and RequirementsEducation
and Experience:
- Bachelor's degree in telecommunications, engineering, business
administration, or a related field. Master's degree preferred.
- 10+ years of experience in telecom product management,
operations management, or a related field, with at least 5 years in
a leadership role.Skills and Qualifications:
- Extensive knowledge of telecommunications technologies,
industry trends, and regulatory requirements.
- Proven track record of successfully managing complex telecom
product lifecycle projects from inception to completion.
- Strong leadership and people management skills, with the
ability to inspire and motivate teams to achieve goals and
objectives.
- Excellent communication, negotiation, and stakeholder
management skills, with the ability to effectively collaborate with
internal and external partners.
- Strategic thinker with strong analytical and problem-solving
abilities, able to make data-driven decisions and drive business
results.
- Project management certification (e.g., PMP) is a plus.
- Familiarity with agile development methodologies and
telecom-specific tools and software applications (e.g., OSS/BSS
systems, network management software) is advantageous.Salary
RangesCompensation: $127,050.00/Year - $181,500.00/YearBenefitsWe
offer versatile health perks, including flexible spending accounts,
HSA, a 401(k) Plan with company match, ESPP, career opportunities,
and a flexible time away plan; all benefits can be viewed here:
.The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications,
skill level, and competencies; compensation is based on the role's
location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test and DMV check.The posting will be
active for a minimum of 3 days. The active posting will continue to
extend by 3 days until the position is filled.
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Keywords: DISH Network L.L.C., Lakewood , Head of Commercial Product Operations, Other , Littleton, Colorado
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