Telecommunications Support Analyst
Company: Maximus
Location: Colorado Springs
Posted on: October 8, 2024
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Job Description:
General information
Job Posting Title
Junior Telecommunications Analyst
Date
Tuesday, September 10, 2024
City
Colorado Springs
State
CO
Country
United States
Working time
Full-time
Description & Requirements
MAXIMUS is a leading operator of government health and human
services programs and has partnered with state, federal and local
governments to provide critical, high quality health and human
service programs to a diverse array of communities. Operating under
MAXIMUS's founding mission of Helping Government Serve the People -
since 1975, MAXIMUS Federal Services is entirely focused on helping
government agencies run programs cost-effectively and serve program
constituents with improved outcomes. By being a responsible steward
for government programs, we help the federal government deliver on
its promises to our people.
We are seeking a skilled and detail-oriented Telecommunications
Analyst to join our team. As a Junior Telecommunications Analyst,
you will be responsible for managing and optimizing
telecommunications systems and infrastructure. Your role will
involve analyzing telecommunications data, identifying areas for
improvement, and implementing solutions to enhance communication
efficiency and cost-effectiveness.
This position offers a flexible hybrid/telecommute schedule. The
onsite and telecommute arrangement is determined by the site team
and may change based on government or operational needs. Candidates
should reside within a commutable distance and be able to report
onsite as required by the government customer.
Maximus TCS (Technology and Consulting Services) Internal Job
Profile Code: TCS245, T1, Band 4
- Identify trends, patterns, and anomalies in telecommunications
data to identify areas for improvement and optimization.
- Troubleshoot and resolve telecommunications issues, coordinating
with service providers and vendors as necessary.
- Support the deployment and usage of Avaya soft phone (One-x
Communicator) and IP Hard phones
- Perform changes in container-based technology (OCP)
- Design, test, and deploy VDN/vector logic, routing, and call
treatment based on business requirements
- Ensure compliance with telecommunications regulations, security
standards, and data protection policies.
Minimum Requirements
TCS245, T1, Band 4
---This position requires a High School Diploma, GED, or
equivalent
--- 1+ year of experience in the related field
--- An active Secret Clearance is required
--- Proficiency in PBAX and VoIP communications (Avaya, Cisco),
Avaya Virtual Platform
--- Experience working with Windows 2012/2016 R2, AIX, RHEL, IBM
Big Fix
--- Must be based in the Colorado Springs, Colorado area and be
available for on-site work
---Team player, fast learner with ability to work proactively and
independently to support mission critical operations supporting
geographically diverse locations.
Desired: Certified in Microsoft Technology Associate (MTA) and
Linux and prior experience with Homeland Security
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EEO Statement
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not
limited to job location, a candidate's education, training,
experience, expected quality and quantity of work, required travel
(if any), external market and internal value analysis including
seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation
package. Other rewards may include short- and long-term incentives
as well as program-specific awards. Additionally, Maximus provides
a variety of benefits to employees, including health insurance
coverage, life and disability insurance, a retirement savings plan,
paid holidays and paid time off. Compensation ranges may differ
based on contract value but will be commensurate with job duties
and relevant work experience. An applicant's salary history will
not be used in determining compensation. Maximus will comply with
regulatory minimum wage rates and exempt salary thresholds in all
instances.
Annual Base Pay Minimum for this Position
$
40,000.00
Annual Base Pay Maximum for this Position
$
70,000.00
Keywords: Maximus, Lakewood , Telecommunications Support Analyst, IT / Software / Systems , Colorado Springs, Colorado
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