Customer Care Manager
Company: VirtualVocations
Location: Lakewood
Posted on: February 12, 2025
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Job Description:
A company is looking for a Customer Care Manager - Remote.
Key Responsibilities:
Lead day-to-day operations of the Central Support team to meet
business goals
Manage a team of 10-15 Customer Liaisons and Specialists,
overseeing various support tasks
Ensure departmental KPIs are met and conduct performance analysis
and improvement recommendations
Required Qualifications:
5-7 years of Call Center Management experience
Proven track record of leading successful Call Centers
Experience in direct management of a team
Program or Client Services management experience is a plus
Call Center vendor management experience is a plus
Keywords: VirtualVocations, Lakewood , Customer Care Manager, Executive , Lakewood, Colorado
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