Telecom Engineer
Company: SCL Health
Location: Broomfield
Posted on: May 4, 2024
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Job Description:
Job Description:Hybrid Remote - will need be supporting the
Denver Metro Area or Billings Montana Area.
The Telecom Engineering Technician - Senior supports and maintains
all in-house voice systems. This includes designing, installing,
configuring, upgrading, diagnosing, repairing and optimizing all
telephone systems and services, voicemail and PBX (VoIP & TDM)
communication systems. This person also analyzes and resolves
telecommunications circuit and system issues in a timely and
accurate fashion and assist all user needs. Senior-level
professional experienced in all aspects of telecommunications and
technology. Incumbent's ability encompasses full knowledge required
within the communications specialty area. Typically designs and
develops approaches that are implemented by others. Functions
independently with minimal oversight and direction. May instruct
and guide lower level technical professionals.
The Telecom Engineering Technician - Senior supports and maintains
all in-house voice systems. This includes designing, installing,
configuring, upgrading, diagnosing, repairing and optimizing all
telephone systems and services, voicemail and PBX (VoIP & TDM)
communication systems. This person also analyzes and resolves
telecommunications circuit and system issues in a timely and
accurate fashion and assist all user needs. Senior-level
professional experienced in all aspects of telecommunications and
technology. Incumbent's ability encompasses full knowledge required
within the communications specialty area. Typically designs and
develops approaches that are implemented by others. Functions
independently with minimal oversight and direction. May instruct
and guide lower level technical professionals.
Installs, supports, manages and administrates telecommunications
infrastructure and its associated software, including PBXs, call
management systems, voice mail, interactive voice response, and
video conferencing systems Integrates these systems with enterprise
LANs, WANs, wireless LANs, and Internet-based services and
protocols. Performs advanced Call Center administration and
integration working with all facets of call center technology
including, custom reporting, IR, IVR, dialer, CTI, attendant
consoles, real time displays and historical reporting. Works with
Call Center managers to help them understand how to efficiently
manage their call centers. Configures, tests, maintains, monitors,
and troubleshoots end user telecommunications hardware, telephony
devices, and voice/data hardware product Administers, adds, moves,
and changes requests from end users as well as new line
installations as required. Assesses needs for any system design or
reconfigurations (minor or significant), makes recommendations, and
executes them as required. Receives, prioritizes, and responds to
incoming calls, pages, and/or e-mails regarding equipment and/or
connectivity problems. Performs on-site analysis, diagnosis, and
resolution of complex telecommunications problems for a variety of
end users, and recommends and implements corrective hardware
solutions. Accurately documents instances of software or hardware
failure, repair, installation, and removal, and other work
requests. Inspects, tests, and maintains telephone lines, circuits,
trunks, and associated wiring and cabling. Configures, tests,
maintains, monitors, and troubleshoots end user telecommunications
hardware, telephony devices, and voice / data hardware produ
Accurately documents instances of software or hardware failure,
repair, installation, and removal, and other work requests. Plans
the telecommunications strategies for company call center to ensure
that efficient and effective customer interaction is achieved.
Where necessary, liaise with equipment vendors during
installations, acquisition negotiations, and hardware performance
issues. Modifies and/or rearranges telecommunications systems to
accommodate additional s rvices or changes.
Minimum Requirements
Bachelor's degree in a computer science or telecommunications
related field or Four years technical experience. Six years of
telecommunications experience, or any combination of equivalent
education and experience. Working technical knowledge of current
telecommunications practices, protocols, and principles. Working
technical knowledge of PBX, voice mail, interactive voice services,
call management systems, and telecommunications accounting systems.
Demonstrated hands-on knowledge of the installation,
implementation, and maintenance of telecommunications equipment,
video teleconferencing equipment, and voice/data equipment.
Hands-on experience designing, installing, and troubleshooting
cabling and wiring systems. Working technical knowledge of current
network protocols, operating systems, and standards, including
[H323, H248 & SIP]. Demonstrated ability to operate tools,
components, peripherals, and testing accessories. Demonstrated
ability to effectively prioritize and execute tasks in a
high-pressure environment. Adept at reading and interpreting
technical documentation and procedure manuals. Demonstrate
proficiency in word processing, spreadsheets, and presentation
software. Working knowledge of Windows, Linux, and Solaris servers
along with open source software.
Preferred Qualifications Contact Center Experience Genesys Cloud,
Cisco UCCX, Cisco Collaboration Experience Strong interpersonal
skills, oral communication skills, and proven
Keywords: SCL Health, Lakewood , Telecom Engineer, IT / Software / Systems , Broomfield, Colorado
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